Once again we have had an instance of cards being duplicated. Some proximity cards were ordered from us with a specified site code and number range. When the tech went to the site to enrol, the cards were duplicates. To put it bluntly “NOT OUR PROBLEM”. These duplicated cards are NON RETURNABLE as are all special order items.
It is the responsibility of the installation company to keep proper job records. To ensure correct spares can be ordered and proper over the phone assistance given the following is the minimum records that should be kept.
On an access control install: The following should be recorded:-
On an alarm install: The following should be recorded:-
On a CCTV install: The following should be recorded:-
Also as a general rule, all equipment locations should be recorded along with the exact location of any cable joints or repairs.