This year I have had a number of ‘oddball’ faults, on assorted equipment, and strangely the root cause of all of the faults was identical. This is across a number of products, installers and locations....
Last week I had a classic case of inaccurate reporting of a fault description causing a lot of unnecessary callouts, tech time and wasted diagnostics measures. The site is an apartment building with ZKTeco...
As more & more ZKTeco access systems are installed and as existing systems aged we are regularly being asked about how to reconfigure the system to different IP address ranges etc. These enquiries fall into...
It is very easy to download to the ESL-2 panel via the APP POD IP interface. There are no special leads required as it is done via IP. 1. Ensure the configuration links are...
In the last week, I have been asked at least 4 times about alarm reporting & the NBN. My answer is always the same.... as a general rule NO. There are a number...
Sales of ZKTeco access control product are increasing & with this increase in sales comes an increase in tech support calls. Below are a number of the most common issues which I have received calls...
I know that many who receive this are quite competent in the IP world, however, I find myself constantly doing IT tech support. This is due to the fact that a lot of our...
Whilst I normally attempt to make these tech tips non product specific I feel that I can justify this one due to the large volume of calls I have been receiving about this panel. The...
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